Company Ignoring Your Refund Request
If a company is ignoring your refund request, you may still have options. UK consumer law allows customers to escalate disputes when businesses fail to respond to legitimate complaints.
Why companies ignore refund requests
Some companies delay or ignore refund requests in the hope that customers will give up. Others may rely on automated support systems that make it difficult to reach a real response.
If a retailer fails to respond to a legitimate complaint, you may need to escalate the dispute formally in order to prompt action.
What you can do next
Send a clear written complaint confirming the issue and your requested resolution.
Save emails, order confirmations, receipts, and communication attempts.
If the company continues to ignore you, a formal escalation letter may be required.
How ResolveForge can help
ResolveForge helps structure complaints, follow-ups, and escalation letters when disputes with retailers become difficult. Clear documentation and properly written escalation letters can make a major difference when resolving refund disputes.
ResolveForge helps UK consumers structure complaints, generate escalation letters, and organise evidence when dealing with retailers refusing refunds or ignoring disputes.
Related refund guides
Know your consumer rights
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