Faulty Product Refund Rights
If a product is faulty, not as described, or not fit for purpose, you may have strong rights under the Consumer Rights Act 2015. Depending on the situation, you may be entitled to a refund, replacement, or repair.
Understanding your rights
UK consumer law protects buyers when goods are faulty. A retailer cannot rely solely on store policy if the product fails to meet legal standards of quality, durability, or description.
In many situations the timing of the fault matters. Problems that appear soon after purchase may support a refund, while later issues may result in a repair or replacement being offered first.
What you can do next
Record what is wrong with the product and when the problem first appeared.
Save receipts, order confirmations, product photos, and communication with the retailer.
If the retailer refuses to resolve the issue, you may need to escalate the complaint formally.
How ResolveForge can help
ResolveForge helps structure complaints, follow-ups, and escalation letters when disputes with retailers become difficult. Clear documentation and properly written escalation letters can make a major difference in resolving refund disputes.
ResolveForge helps UK consumers structure complaints, generate escalation letters, and organise evidence when dealing with retailers refusing refunds or ignoring disputes.
Related refund guides
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