Very Refusing Your Refund
If Very refuses your refund, replacement, or return request, you may still have consumer rights depending on the reason for the dispute and whether the goods are faulty, not as described, or not fit for purpose.
Why Very may refuse a refund
Very may refuse a refund if it believes the item was returned outside its returns period, the goods are not faulty, the item has been used, or the issue is being treated as a change-of-mind return instead of a consumer rights complaint.
Disputes can also happen when Very offers a repair or replacement instead of a refund, or where customer services argue that the product does not meet the threshold for a legal remedy.
What you can do next
Make sure you understand whether Very is relying on its returns policy or disputing your actual legal rights.
Save receipts, order confirmations, photos, product fault evidence, and messages with customer services.
If Very still refuses to resolve the issue, you may need to escalate the complaint formally.
How ResolveForge can help
ResolveForge helps structure complaints, follow-ups, and escalation letters when refund disputes become difficult. Clear documentation and properly written escalation letters can make a major difference in resolving a dispute with Very.
ResolveForge helps UK consumers structure complaints, generate escalation letters, and organise evidence when dealing with retailers refusing refunds or ignoring disputes.
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