Refund After Repair Fails
If a retailer or manufacturer attempts to repair a faulty product but the problem continues, you may still have the right to request a refund or replacement under UK consumer law.
Why repair disputes happen
Retailers often offer a repair when a product develops a fault. However, if the repair fails to fix the problem or the same fault returns, the customer may still have further rights.
Under the Consumer Rights Act 2015, if a repair or replacement does not resolve the issue within a reasonable time, you may be entitled to request a refund instead.
What you can do next
Keep records of repair attempts, repair reports, and communication with the retailer.
Take photos or videos showing that the product is still faulty after the repair.
If the retailer refuses to resolve the issue, you may need to escalate the dispute formally.
How ResolveForge can help
ResolveForge helps structure complaints, follow-ups, and escalation letters when disputes with retailers become difficult. Clear documentation and properly written escalation letters can make a major difference when resolving refund disputes.
ResolveForge helps UK consumers structure complaints, generate escalation letters, and organise evidence when dealing with retailers refusing refunds or ignoring disputes.
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